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To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to contact us.

The FAQ's are split into the sections below for ease of reading.


How many different games are offered on Charming Slots?

Charming Slots has over 400 different casino games on the PC version and more than 50 on the smartphone and tablet versions.

Which bonuses are offered?

We offer a 100% match-up bonus up to €/$/£ 200 on your first deposit plus many other bonuses as well as ongoing promotions which you can check on our promotion page. Don't forget that our VIP players enjoy even more special bonuses from time to time.

Do you have to download any software to start playing?

No download is required - you can play the games on the online or Mobile platforms, it is safe and secure.

Which platforms can be used to play Charming Slots casino games?

Charming Slots online version supported by Microsoft Windows Operating System Version 2000 and above and Flash version 9 or above. Charming Slots mobile version is supported by iPhone iPad and Android devices.


How do I register for Charming Slots?

Login to the Charming Slots site, on the main screen click on the JOIN NOW button, follow the instruction on the registration form and you are ready to have fun.

How do I edit my personal details?

Editing your personal details is EASY - you can do it all online. Simply log into your account at Charming Slots, then visit the My Account section to edit your personal details.


Which payment methods can I use at Charming Slots?

We accept all major credit cards as well as many other online payment methods, like NETeller and Skrill. We are continually adding payment methods and improving the depositing process in order to make it as convenient as possible for you. For further information please check Deposit page.

Which currencies are available?

When opening an account with Charming Slots, you choose your currency of preference: USD, EURO or GBP. Please be advised that once you choose your currency, it cannot be changed and all your transactions will be in that currency

How do I deposit money into my account?

You can fund your account in seconds just by logging into the game console at Charming Slots and clicking on the Cashier. All transactions are protected with the highest security standards.

How do I withdraw money from my account?

You can withdraw money using one of the many payment methods offered in the Charming Slots game console. All withdrawals are monitored and reviewed by our finance specialists in order to protect your security and privacy. Check Cashing Out page.

Can I withdraw bonus money from my account?

Bonus money at Charming Slots is non-redeemable. You may play with your bonus money in ALL our games, but you cannot cash it out. Withdrawal of your winnings is subject to our bonus policy.


How will I know if I won?

When you have won a game, your winning balance will be immediately credited and added to your bankroll. You can review all your winnings in the History section of the Cashier at any time.

How will I receive my money if I win?

Winnings go directly to your bankroll account. You can place a withdrawal request where the funds requested are transferred to the payment method(s) the member initially used to deposit. Once request is approved by our finance department the withdrawal will be paid.

How long does it take to receive my money if I win?

Once your payment is approved that time it will take to reach your bank will depend on the payment method.

Is tax deducted from my prize money?

Taxes are not deducted from a winner's prize money. It's the player's responsibility to adhere to the tax laws of their jurisdiction.


I forgot my password. What should I do?

Go to the Sign-In page, enter your registered email account and use the 'forgot my password' link. You will receive an email with further instruction to set a new password.